Papa Johns Pizza

Keisha Wilson 5 months ago

So we made an order and instead of the store employee fixing the issues she wanted me to call corporate which I did! Also calling the bank as your guys website is committing fraud! If you don’t sell stuffed crust medium pizzas then why is there an option to buy one? Really your company could have just refunded me back my 11 bucks but since you all want to be rude and make a point here make your point valid! I don’t know anyone who would order food and when it comes wrong be okay with given your company free money! So now I would like a full refund and you guys can come pick up your food took my kids somewhere else with great customer service. People don’t buy for this papa John’s because they are not concerned about stealing from customers! Be warned!

randall 6 months ago

Online order paid for pizza, got it home wrong pizza not my order when contacted about the mistake placed on hold while management never answered or apologized offered to make the order I bought. Horrible way to treat someone who made a purchase. Avoid this location unacceptable way to do business.

Julien Garcia 7 months ago

I called Papa John’s to place an order, and the employee on the phone was extremely rude from the start. Instead of being helpful, they spoke to me with an attitude and acted like I was bothering them for asking simple questions about the prices. When I said the pizza was more expensive than I expected, they laughed, hung up on me, and then called back just to insult me by saying I was broke. The whole experience was embarrassing and disrespectful, and it made me feel like customers aren’t treated with basic kindness or professionalism.After the call ended, the situation got even worse when the employee threatened to post my phone number publicly. They said they could “expose” me online, which felt scary and completely inappropriate for anyone, especially someone representing a business. That kind of threat crossed a serious line and made me feel unsafe, not just disrespected. No customer should ever have to worry about their privacy being violated over something as simple as asking about prices.

Guilherme Campos a year ago

We had a take out order and when we got home, the order was incorrect. We had several toppings and they only put cheese on it. Called the store and they said we had to return it to store to have it verified and if it was true, they would make another one. In other words, the only thing they would do to fix their mistake was making a new pizza. I asked for a refund and was told they couldn’t do it because not verify what I was saying. I offered to send a video/pic, still denied. They offered a quality control credit for the future but didn’t offered any code to redeem it, even after asking for one. But you get what you pay for, right?

Diana nelson 8 years ago

Half way through my pizza I decided to post a review I'm hopes they read this to better their service This was my second time ordering from this location and might be my last. The first time I ordered my pizza looked like it was sitting out. Not fresh at all. Today i ordered two pizzas. The works which turned out great but my second pizza was the Hawaiian bbq and it was missing pineapple. I was super annoyed because that's the main ingredient to me in Hawaiian pizza plus my toddler is a picky eater and loves pineapple. So sad to say both times I ordered and my orders were not great. I love papa John's and lived in Lakewood before which is where I would order prior but now that I moved this location is who delivers to me. Hopefully they can get better. Otherwise pizza hut it is.